Refund Policy | Lairisse Velvet Terrace

At Lairisse Velvet Terrace, your satisfaction is very important to us. We believe in offering quality products and attentive service. If you experience any issues with your purchase, we are committed to making things right in a fair and timely manner. Please review our refund and return guidelines below.

Eligibility for Refunds & Returns

Perishable goods (such as fresh food) may be returned or refunded within 24 hours of purchase or delivery, provided the item is unused and accompanied by the original receipt.
Non-perishable items (such as household, hygiene, or dry goods) can be returned or exchanged within 7 days of purchase or delivery, in their original packaging and unused condition.
Customized, special-order, or clearance items are typically not eligible for return unless they arrive damaged or defective.

How to Request a Refund or Return

Bring the item and your original receipt to our store, or contact us at info@lairisseterrace.com or +63 910 223 1371 within the eligibility period.
If you received your order via delivery, please send a clear photo of the item and receipt for inspection.
Our team will review your request and explain the next steps. Approved refunds may be given in cash, store credit, or reversal to your payment method, depending on your original payment and our store’s policy.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please notify us as soon as possible. We will arrange for a prompt replacement, exchange, or refund where applicable. Your satisfaction is our top priority.

Non-Refundable Items

Gift cards, mobile/e-load credits, and certain promotional items cannot be refunded or exchanged.
Items returned without proof of purchase or outside the stated periods may not be eligible for a refund or return.

Processing Time

Refunds and exchanges are typically processed within 3-5 business days after approval. Some payment methods may require additional processing time due to bank or provider policies.

Questions?

If you have any questions about our refund or return policy, please contact us at info@lairisseterrace.com or call +63 910 223 1371. We’re here to help and want you to feel confident shopping with us.